Privacy Policy

1. Information We Collect

1.1 Personal Information

• Identity Information: Full name, NRC number, profile photo
• Contact Information: Email address, phone number, physical address
• Account Information: Username, password (encrypted)
• Verification Documents: NRC images, proof of residence

1.2 Property Information

• Boarding house details and descriptions
• Property photos and videos
• Location data and maps
• Room specifications and pricing

1.3 Transaction Information

• Booking details and history
• Payment records and receipts
• Refund information
• Transaction timestamps

1.4 Usage Information

• Device information and IP addresses
• Browser type and settings
• Access times and duration
• Pages viewed and features used

2. How We Use Your Information

2.1 Core Platform Functions

• Process bookings and payments
• Verify user identities
• Facilitate communication between users
• Handle maintenance requests
• Manage complaints and disputes

2.2 Platform Improvement

• Analyze user behavior and preferences
• Improve user experience
• Develop new features
• Monitor platform performance

2.3 Communication

• Send booking confirmations
• Provide payment notifications
• Send maintenance updates
• Share important announcements
• Respond to support requests

3. Information Sharing

3.1 With Other Users

• Landlords see student booking information
• Students see landlord and property details
• Contact information for confirmed bookings
• Maintenance-related communications

3.2 With Service Providers

• Payment processors for transactions
• Cloud storage providers
• Email service providers
• Analytics services

3.3 Legal Requirements

• Court orders and legal processes
• Law enforcement requests
• Regulatory compliance
• Protection of legal rights

4. Data Security

4.1 Security Measures

• Encryption of sensitive data
• Secure user authentication
• Regular security audits
• Firewall protection
• Access controls and monitoring

4.2 Data Retention

• Active accounts: Data retained while active
• Closed accounts: Data retained for legal period
• Backup retention policies
• Regular data cleanup procedures

5. User Rights

• Access your personal information
• Request data corrections
• Download your data
• Request account deletion
• Opt-out of communications

6. Cookies and Tracking

• Session cookies for authentication
• Preference cookies for user settings
• Analytics cookies for usage data
• Options to manage cookie preferences

7. Children's Privacy

• Service not intended for users under 18
• No knowing collection of minor data
• Removal of minor data when discovered
• Parent/guardian contact procedures

8. International Data Transfers

• Data storage locations
• Cross-border transfer safeguards
• Compliance with international laws
• Data protection standards

9. Policy Updates

• Regular policy reviews
• Notification of significant changes
• User consent for material changes
• Archive of previous versions