Terms and Conditions

1. Platform Overview

MyBoardingHouse is a platform connecting landlords with students seeking accommodation. We facilitate:

• Boarding house listings and bookings
• Secure payment processing
• Communication between parties
• Dispute resolution
• Maintenance request management

2. User Registration and Account Security

2.1 Account Creation

• Users must provide accurate, current, and complete information
• One account per user is allowed
• Users are responsible for maintaining account security
• Sharing account credentials is prohibited

2.2 Landlord Verification

• Valid NRC documentation required
• Proof of residence/ownership required
• Admin approval necessary before listing properties
• Regular verification updates may be required

3. Landlord Responsibilities

3.1 Property Management

• Maintain accurate property listings and availability
• Keep properties in safe, habitable condition
• Comply with local housing regulations
• Respond to maintenance requests within 48 hours
• Update room status promptly

3.2 Booking Management

• Respond to booking requests within 24 hours
• Honor confirmed bookings
• Maintain transparent pricing
• Issue receipts for all payments

4. Student Responsibilities

4.1 Booking and Payment

• Provide accurate personal information
• Make payments by specified deadlines
• Follow booking cancellation procedures
• Report any payment issues promptly

4.2 Tenancy

• Follow boarding house rules
• Maintain room cleanliness
• Report maintenance issues promptly
• Respect other tenants' privacy and peace

5. Payments and Fees

5.1 Payment Terms

• All payments must be processed through our platform
• Payment schedules must be strictly followed
• Late payment penalties may apply
• Platform fees are non-refundable

5.2 Refund Policy

• Cancellation refunds based on landlord policies
• Processing fees are non-refundable
• Dispute-related refunds handled case-by-case
• Refund processing time: 5-7 business days

6. Communication and Conduct

• All communication must remain on platform
• Professional and respectful conduct required
• No harassment or discrimination
• No sharing of personal contact information
• No solicitation or unauthorized advertising

7. Dispute Resolution

• All complaints must be filed through proper channels
• Documentation required for disputes
• Platform mediation available
• 48-hour initial response guarantee
• Binding resolution decisions

8. Maintenance and Repairs

• Clear documentation of issues required
• Response time requirements by priority level
• Professional contractor requirements
• Cost responsibility guidelines
• Emergency procedure protocols

9. Platform Rules and Safety

• No illegal activities
• No false or misleading information
• No circumvention of platform fees
• Regular safety inspections required
• Emergency contact information must be current

10. Termination of Service

We reserve the right to terminate service for:

• Violation of these terms
• Fraudulent activity
• Repeated policy violations
• Non-payment of fees
• False information provision
• Harassment or discrimination
• Platform misuse

11. Changes to Terms

• Terms may be updated periodically
• Users will be notified of significant changes
• Continued use constitutes acceptance
• Previous versions available upon request